The Smallville Hotel

I’ve traveled and stayed in many hotels around the world, but never experienced something like this. This hotel prohibits guests from ordering food from outside and makes you unknowingly sign a paper about it. I gave their food several chances, and unfortunately, it was disappointing. Not allowing basic freedom of choice is unacceptable for any guest experience.

Always a pleasure staying at The Smallville. Exceptional service, amazing staff, and a warm welcome always. Elie went the extra mile to ensure our comfort throughout the stay. Already thinking about the next stay with The Smallville.

On a personal note I have not tried their rooms but I have tried their massage and Italian restaurant. The massage was amazing and the two kind Filipina ladies were professional and made us feel comfortable. The Italian restaurant had great food ehoch were freshly made and the portions were quite generous. The staff were wonderful and truly embodied the essence of customer service. They were with us in every step of the way and made us feel appreciated. Special shout out to Mr. Abed who waited on us during our lunch.

I used to stay in the hotel 2 years ago but unfortunately the room service became so bad! A guy from the staff entered my room at 9 pm without knowing i was inside. The cleaning lady didn’t change my dirty towels. I got food poisoning and they didn’t call to ask about what happened and they made me pay for the food when i was checking out!

Small Vill Hotel has a great and convenient location, making it a comfortable place to stay. The service is good but could benefit from some improvements to enhance the overall experience. Overall, it’s a nice hotel with potential for an even better stay.