The Smallville Hotel

The pool area at this hotel is undeniably beautiful — the aesthetic is on point, with a relaxing atmosphere that's perfect for a day of lounging. Unfortunately, the experience was brought down by the service. The reception staff were surprisingly rude and unwelcoming, which set a negative tone from the start. Additionally, the staff at the pool bar seemed unfamiliar with the drinks they were serving and couldn't answer basic questions about the menu. It's a shame, because the ambiance really had potential. With better-trained and more professional staff, this could easily be a five-star spot.

I’ve traveled and stayed in many hotels around the world, but never experienced something like this. This hotel prohibits guests from ordering food from outside and makes you unknowingly sign a paper about it. I gave their food several chances, and unfortunately, it was disappointing. Not allowing basic freedom of choice is unacceptable for any guest experience.

My Favorite Superhero Venue! Staying at The Smallville Hotel was such a fun and unique experience. The vibe is vibrant, the staff is amazing, and the whole superhero theme makes it feel like you’re living in a comic book. Definitely my go-to spot in Beirut!

Always a pleasure staying at The Smallville. Exceptional service, amazing staff, and a warm welcome always. Elie went the extra mile to ensure our comfort throughout the stay. Already thinking about the next stay with The Smallville.

On a personal note I have not tried their rooms but I have tried their massage and Italian restaurant. The massage was amazing and the two kind Filipina ladies were professional and made us feel comfortable. The Italian restaurant had great food ehoch were freshly made and the portions were quite generous. The staff were wonderful and truly embodied the essence of customer service. They were with us in every step of the way and made us feel appreciated. Special shout out to Mr. Abed who waited on us during our lunch.