Raouché Arjaan by Rotana

Great hotel and fantastic staff!!! Came in for just 4 days butthe location and the accessibility made it the perfect landing spot. Special thanks to Omar in the breakfast area for his smile and professionalism ! Definitely coming back !

Disappointing Experience – Not Up to 5-Star Standards I recently stayed at Raouché Arjaan by Rotana, and unfortunately, my experience did not meet the expectations one would have for a 5-star hotel. Starting with the room: we were given one with a very small window, poor lighting, and an unpleasant view overlooking a back street. The atmosphere was far from comfortable or welcoming. Breakfast was also underwhelming — the variety was extremely limited, and a few items were not even edible, which was disappointing. However, the most unacceptable part of our stay was the treatment we received at the rooftop pool area. We simply wanted to enjoy a coffee there but were told to leave because we were wearing slippers. If there is a dress code for the rooftop or pool area, it should be clearly communicated in advance. What made the situation worse was the unprofessional attitude of the staff. On our way out, they laughed at us, which was completely inappropriate and felt discriminatory. As part of a reputable international hotel chain, I believe it’s crucial to ensure all staff are properly trained to treat guests with respect and fairness. Discrimination and poor service should never be tolerated in hospitality. I’m sorry to share such negative feedback, but I believe it’s important for future guests to be aware of these issues. I truly hope the hotel management takes this seriously and works on improving the service, facilities, and staff professionalism.

Maybe it's the humidity or the lack of response from the staff but we did not enjoy our stay here despite the great view. The AC was freezing, even when we turned it off, we couldn't sleep, the reception staff were not very responsive to our requests of help. Wouldn't book here anymore.

I stayed with my sister for 3 days in this hotel The staff were very friendly and helpful The rooms were clean Breakfast was delicious with many options Definitely recommend recommended

Omar is very professional and always willing to help. His support made my stay much more comfortable. Thank you for your kindness and excellent service.